Salon 297 Policies


As a courtesy, we will send a text and/or email to confirm your service appointments beginning two days before your appointment date. If you do not respond to your text and/or email, we will attempt a second confirmation one day before your scheduled appointment.

If we have not received a response, we will attempt a phone call. If we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments, and the cancellation fee.

Cancellation, Deposit, and Prepayment Policies

We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request you provide at least 24 hours notice to cancel any appointments.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed two days and one day in advance because we know it is possible to forget an appointment you booked months ago. Since the services are reserved for you, a cancellation fee may apply. Our salon reserves the right to require prepayment.

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All 297 guests have a choice of either putting a deposit down or a credit card on file for the following appointments:

Any Hair Appointment of 3 Hours or More
($75.00 deposit or credit card on file)

Full Set of Eyelashes
($75.00 deposit)

The Experience or The Escape Packages
($75.00 deposit or credit card on file)

Any Appointment in Our Oasis Body Spa
(50% of the service cost or a credit card on file)

Bridal Parties and Groups of 3 or More
($35.00 per person non-refundable deposit in advance)

If you cancel with less than 24-hours notice or ‘No Show,’ you will lose your deposit. All deposits can be used towards your final bill or kept on file for future bookings.

All ‘No Shows’ or late cancels (less than 24 hours notice) will require a credit card on file or prepayment will be required to book any future appointments.

Our salon reserves the right to require prepayment.

Late Arrivals

We regret that late arrivals cannot always receive an extension of scheduled times because of booking restrictions and will be responsible for full-service fees.

Arrival Time

For spa appointments, please arrive 15 minutes before your appointment to fill out any necessary paperwork. Occasionally, a service consultation may be needed or time to change into spa attire. Our spa treatments require various levels of undress, but privacy, respect, and guest comfort are of paramount importance to all Salon 297 therapists.

Child & Infant Policy

We love all children and thank you for your understanding: please arrange for child care before arrival. For the comfort of all guests, Management will ask you to reschedule if your child is rambunctious.

Oasis Body Spa and Voila Nail Spa

We have a NO CHILD/INFANT policy in both our Oasis Body Spa and Voila Nail Spa unless the minor is having a service with a parent or guardian at the same time.

Salon 297 Hair Spa

For the safety of your children, no child may accompany you while you are having a service unless the minor is scheduled for a service at the same time.

Cell Phones & Devices

Since our goal is to provide a relaxing and tranquil environment, we ask our guests during each visit to mute all communication devices.

Emotional Support Animal Policy (2023)

While Salon 297 Hair and Day Spa would love to be able to embrace Emotional Support Animals, the nature of our business does not allow this.The State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a salon at any time. Customers should also be aware that service dogs and emotional support animals are two different things and while service dogs are allowed in salons, emotional support animals are not.

An Emotional Support animal comforts individuals with a mental or emotional disability, but an ESA shouldn’t be mistaken for a pet or a service animal. Emotional support animals are sometimes referred to as companions, therapy, comfort, or assistance animals. “An assistance animal is an animal that works, provides assistance, or performs tasks for the benefit of a person with a disability, or that provides emotional support that alleviates one or more identified effects of a person’s disability.”   Emotional support animals are covered under the Fair Housing Act, but cannot enter a public space without permission; public areas, workplaces, and airlines have no legal obligation to accept ESA letters. For further clarification, please visit,  Michigan Emotional Support Animals

If you have any further concerns or questions, please direct them to

Adjustment Policy

If, for any reason, a client is dissatisfied, please inform your Salon 297 team member, manager or a front desk coordinator before leaving the salon (hair services must be scheduled within seven days of the service). Salon 297 has a No Refund policy on all services provided.

We make every attempt to satisfy our guests and accommodate any adjustments. Please understand that if a guest schedules an adjustment and does not show up, that is considered as forfeiting your complimentary adjustment. You are still able to set up an appointment, but there will then be a charge.

Product Return Policy

Salon 297 will accept Aveda product returns (excluding make-up, brushes, perfume, and chakra) up to 30 days from the purchase date. For all other returns, please contact the manufacturer directly.

Within seven (7) days of the date of purchase, Salon 297 will refund or issue an in-store credit for any returned products originally purchased with Cash or Credit Card.

After seven (7) or more days from the date of purchase – OR – if your product was originally purchased with a Check, Salon 297 will issue you an in-store credit.

All returns must have proof of purchase at Salon 297.

Gift Certificates

Gift certificates are available and may be purchased in-salon, over the phone, or via email at All Gift Certificates are non-refundable. (A 3% surcharge applies to any credit/debit charges.)

General Policies

  • Walk-ins welcome!
  • Wireless Internet available.
  • Prices subject to change.
  • No Out-of-State Checks
  • All credit card payments will include a 3% surcharge fee, which is not greater than our cost for credit card fees. All guests are welcome to change your preferred method of payment upon check out to cash or check (Michigan only) to avoid the surcharge fees.
  • The goal of each Salon 297 professional is to exceed your expectations. Gratuities for superior performance are appreciated.
  • The salon is available for a variety of special events, including bridal groups and more. (Deposit is required for booking.)
  • We recommend patch tests for all services and offer them upon request. Please notify a staff member of any known allergies so that we can proceed accordingly and mark your client file for future reference.
  • Salon 297 is not responsible for damaged, lost or stolen property.
  • We offer salon jackets to any guest getting hair color applied to protect clothing. These are available in our lobby coatroom.